Privacy policy

Shoe Products Australia is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including via our website www.shoeproductsaustralia.com.au and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

    • Third parties where you consent to the use or disclosure; and
    • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Shoe Products Australia will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

171 Kensington Road, West Melbourne, 3003
info@shoeproductsaustralia.com.au
+61 3 9364 5033

 

At Shoe Products Australia (Shoe Products Australia PTY LTD), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, use our products and services, or interact with us in any other manner.


Please read this Privacy Policy carefully, and if you have any questions or concerns, feel free to contact us at info@shoeproductsaustralia.com.au.


1. Information We Collect

We collect various types of information from you when you use our website, products, and services. This may include:


  • Personal information, such as your name, email address, postal address, phone number, and payment details.
  • Usage information, such as information about how you interact with our website, products, and services (e.g., pages viewed, time spent on the site, etc.).
  • Device and technical information, such as your IP address, browser type, device type, operating system, and other technical details.

2. How We Use Your Information

We use the information we collect for various purposes, including:


  • To process and fulfill your orders, provide customer support, and communicate with you about your orders and account.
  • To improve and personalize your experience on our website, and to better understand how users interact with our website, products, and services.
  • To provide you with marketing communications, promotions, and offers that may be of interest to you (with your consent, where required by law).
  • To maintain the security and integrity of our website, products, and services, and to protect our rights and the rights of our users.

3. Third-Party Tools and Services

We use various third-party tools and services to help us provide, improve, and market our website, products, and services. These third parties may have access to your personal information to perform their services on our behalf. We require these third parties to maintain the privacy and security of your information in accordance with this Privacy Policy and applicable laws. Below is a list of some of the third-party tools and services we use, along with links to their respective privacy policies:


  • Google Analytics: We use Google Analytics to help us understand how users interact with our website. You can learn more about Google's privacy practices and how to opt-out of Google Analytics tracking at https://policies.google.com/privacy.
  • Facebook & Facebook Pixel: We use Facebook and Facebook Pixel for marketing and advertising purposes, including to deliver targeted ads and measure the effectiveness of our campaigns. You can learn more about Facebook's data practices and how to adjust your ad preferences at https://www.facebook.com/policy.php.
  • Shopify: Our website and e-commerce platform are powered by Shopify. Shopify processes and secures all payments made through our website. You can learn more about Shopify's privacy practices at https://www.shopify.com/legal/privacy.
  • Omnisend: We use Omnisend for email marketing and to manage our mailing list. You can learn more about Omnisend's privacy practices at https://www.omnisend.com/privacy/.

4. Disclosure of Your Information

We may disclose your personal information to third parties in certain circumstances, such as:


  • To our third-party service providers, as described in Section 3 above.
  • To comply with legal requirements or respond to lawful requests from government authorities.
  • To protect our rights, property, or safety, or the rights, property, or safety of our users or others.
  • In connection with a merger, acquisition, or sale of our assets, in which case your personal information may be transferred to the new entity.

5. Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.


6. Your Choices and Rights

You may have certain rights and choices with respect to your personal information, such as:


  • Accessing, updating, or deleting your account information.
  • Opting out of marketing communications by following the unsubscribe instructions in the email.
  • Adjusting your browser settings to refuse or delete cookies, although this may affect your ability to use certain features of our website, products, and services.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website, and we encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.


8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@shoeproductsaustralia.com.au.